loading cart...
Exiles

Members

Join Us!

Join the growing band
of Exiles!
It's free, and gives you
exclusive access to the
Heavenfield Members'
Area.
Learn more...

login register

Twitter


Newsletter


Sign Up for the
Newsletter

Become a member and keep
up-to-date with the latest
Heavenfield News.
view latest - NEW
register

Tell a Friend!


Merchandise

T-Shirt Offer
Special Offer



The Heavenfield
T-shirt
Black T-Shirt with white Emblem

£13.99 £11.99

Details

Register as a Free Member
& receive a £2.00 Discount!

Already a Member?
Get your discount here.


user: psw:
lost password
register

Members' Area & Forum Frequently Asked Questions




Login and Registration Issues

Why can't I login?
Make sure your username and password are correct. If they are, contact the forum administrator to make sure your account hasn't been banned or removed. It is also possible the website owner has a configuration error on their end, and they would need to fix it.
Top

Why do I need to register at all?
Registration will give you access to additional features not available to guest users such as offers, discounts, private messaging etc. It only takes a few moments to register.
Top

Why do I get logged off automatically?
If you do not check the Remember me box when you log in, the forum will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the forum from a public computer, e.g. internet cafe etc.
Top

I've lost my password!
Visit the lost password page and follow the instructions.
Top

I registered but I cannot login!
Make sure your username and password are correct. If they are, then the members' area requires new registrations to be activated, either by yourself or by an administrator before you can logon. You were sent an e-mail, please follow the instructions in the email to activate your account. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filter. If you are sure the e-mail address you provided is correct, try contacting the forum administrator.
Top

I registered in the past but cannot login any more?!
Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again. It is possible an administrator has deactivated or deleted your account for some reason.
Top

User Preferences and settings

How do I change my settings?
If you are a registered user, all your settings are stored in the Members' database. To alter them, login and go to the Edit Profile page.
Top

How do I show an image next to my username?
Login and go to the Edit Profile page. There you will see the option to add an Avatar. Click the 'Browse' button and navigate to a suitable image on your computer. After you have chosen your image, click 'open', then 'upload' to load your avatar. Please note there is a 40-character limit on the filename.
Top

Posting Issues

How do I post a topic in a forum?
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You will need to register before you can post a message.
Top

How do I edit or delete a post?
Unless you are a forum administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the "edit" button for the relevant post.
Top

Why can't I access a forum?
Some parts of the forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or the forum administrator to grant you access.
Top

Why can't I add attachments?
Some filetypes are not allowed as attachments. Contact the forum administrator if you are unsure about why you are unable to add attachments.
Top

Why does my post need to be approved?
The forum administrator may have decided that posts in the forum group you are posting to require review before submission.
Top

Formatting and Topic Types

Can I use HTML?
No. It is not possible to post HTML on this forum and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using the formatting toolbar when posting a message.
Top

What are Smilies?
Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. A limit is set to the number of smilies you may use within a post.
Top

Can I post images?
Yes, images can be shown in your posts. You are able to upload the image to the forum or you may link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible webserver) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the appropriate button on the formatting toolbar which adds an [img] tag.
Top

What are sticky topics?
Sticky topics within the forum appear on top of other topics in a forum. They are often quite important so you should read them whenever possible. Topics are made sticky by Administrators and Moderators.
Top

What are closed topics?
Closed topics are topics where users can no longer reply. Topics may be locked for many reasons and were set this way by either the forum moderator or forum administrator.
Top

User Levels and Groups

What are Administrators?
Administrators are members assigned with the highest level of control over the entire forum. These members can control all facets of forum operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the forum founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums.
Top

What are Moderators?
Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
Top

What are usergroups?
Usergroups are created and handled by Administrators. Usergroups are groups of users that divide the community into manageable sections forum administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.
Top

Private Messaging

I cannot send private messages!
You are not registered and/or not logged on. Please register and log in to be able to send PMs.
Top

I have received a spamming or abusive message from someone on this forum!
Please e-mail the forum administrator with a full copy of the message you received. The forum administrator can then take action.
Top

Searching the Forums

How can I search a forum or forums?
Click the "Search" link, enter a search term in the search box. Click the "search" button.
Top

How can I find my own or someone else's posts and topics?
Click a username in the topic you have answered to, and view your profile as other's see it.
Top

Topic Subscriptions and Bookmarks

How do I subscribe to specific forums or topics?
To subscribe to a specific forum, click the "watch this forum for new topics" link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the "watch this topic for replies" link within the topic itself.
Top

How do I remove my subscriptions?
To remove your subscriptions, go to your profile (by clicking your username or the 'my profile') and click "My subscriptions".
Top

Attachments

What is maximum attachment size allowed on this forum?
The maximum attachment size is 1.5mb.
Top